Support Hub
Playra Discovery Assistant
Discovery Issues
Having trouble with auto-previews or the vertical feed? Try clearing your handheld cache.
Account Setup
Need to change your unique discovery metadata? You can adjust your bio and username in the You tab.
Frequently Asked Questions
How do I enable high-fidelity previews?
Auto-previews are enabled by default on high-performance handheld devices. You can toggle them in settings.
How do I upload videos?
Click the upload button in the sidebar or navigate to the Studio to start uploading your videos. Supported formats include MP4, MOV, and WebM.
How do I customize my channel?
Go to Your channel in the You tab to update your profile picture, banner, bio, and channel name. You can also set your unique Style.
How do I subscribe to channels?
Click the subscribe button on any channel page. You can manage your subscriptions in the Subscriptions tab.
How do I report a problem?
Use our Contact Us page to report bugs, technical issues, or any problems you encounter. We review all reports and respond as quickly as possible.
What does the badge mean?
The badge shows that you are one of the first 500 members to join Playra. It's a special recognition for being an early supporter of our community.
Is Playra free to use?
Yes! Playra is free to use for both creators and viewers. We believe in providing an ad-free, accessible platform for everyone.
Still need help?
Can't find the answer you're looking for? Contact us directly and we'll be happy to assist you.
Contact Us